When to Cancel
Our Cancelation Policy: During the COVID-19/Coronavirus Pandemic, things have changed, and we change with them. If you’re ever sick and wondering whether you should cancel your acupuncture appointment, here are some guidelines.
You should cancel if you have:
– had a fever in the last 2 weeks
– cared for or are living with someone with a fever in the last 2 weeks
– significant sneezing or coughing
A fever is a temperature over 100.4°F.
If you arrive at the clinic for your treatment with any of the above symptoms, we will ask you to come back once you’re better.
The acupuncturist on duty will take your temperature as part of their assessment.
We will waive the acupuncture cancellation fee if you are sick, so please call to cancel if you are unwell. PLEASE be sure to call us 237-8920 if you are unsure or have questions. We want to know if you’re sick and stay in contact with you.
If you come in for a treatment with a mild cough or sneezing, you will be asked to wear a mask, even if you are not contagious. (You can bring your own mask.) You cannot take them off to blow your nose or cough; once you don a mask, it must stay on your face throughout your visit at the clinic. We understand it may be from allergies, asthma, or even heartburn, but there is a lot of fear in the community right now, and in this case, it’s a courtesy to those who are scared and a requirement if you are coughing/sneezing while at the clinic.
If you have a hacking/continuous cough, please cancel your appointment.
As a community clinic, we see many vulnerable people: young kids, pregnant folks, elders, and immune-compromised people. In the spirit of keeping the community healthy, please help us observe the above guidelines.